VA Secretary on the long waits for vets to receive medical care:
"When you got to Disney, do they measure the number of hours you wait in line? Or what's important? What's important is, what's your satisfaction with the experience?" McDonald said Monday during a Christian Science Monitor breakfast with reporters. "And what I would like to move to, eventually, is that kind of measure."
http://www.foxnews.com/politics/2016...?intcmp=hplnws
Paul Ryan aptly pointed out that veterans have died waiting in those lines, so it's not exactly the same.
Beyond the problem of the VA having had serious questions about its operation really since its inception, how out of touch with your situation can you be to say something like that? Even if well intended you can't be head of an organization like this and not think through those comments before you make them.
PS The VA is the ultimate argument for us Lbertarians. there are a LOT of good people at the VA, people who care and appreciate the gravity of their mission. I've known several. Yet the inherent nature of government bureaucracy prevents things from running efficiently and consumers receiving a good product even when the people working for the producer largely want to deliver a good product. It's a classic example of how bureaucracy fails even when everyone's intentions are good, much less when like in most of government there are actual incentives to be corrupt and inefficient.
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